Mc3 Privacy Policy – How We Protect Your Information
This Privacy Policy explains how mc3 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to maintaining the confidentiality and security of your data at all times.
Effective: 1 January 2026. mc3 reserves the right to update this policy from time to time.
1. Information We Collect
When you use the mc3 platform, we collect several categories of information to keep our services running smoothly and securely. The information collected is as follows:
Account Information
This includes your username, email address, phone number, date of birth, and login credentials provided during registration. This information is required to verify your identity and manage your mc3 account.
Device & Browser Information
We collect technical data such as device type, operating system, browser type and version, IP address, screen resolution, and system language. This information helps us optimise the user experience across different devices.
Local Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details such as the payment method selected, amount, time and transaction status. We do not store your full card or bank account details – all processing is handled by a secure payment gateway.
Platform Usage Data
Includes pages visited, session duration, games played, bets placed and login frequency. This data is used to understand user behaviour and improve mc3 services.
2. How We Use Your Information
Mc3 uses the information collected solely for legitimate purposes directly related to providing services to users. The primary purposes for data use are as follows:
- Account Management – To process registrations, verify identities, manage logins and ensure the security of your account.
- Transaction Processing – To process deposits and withdrawals in RM, verify payments, and maintain accurate financial records.
- Customer Support – To respond to enquiries, resolve technical issues and provide assistance to users.
- Service Improvement – To analyse usage patterns, identify technical issues and develop new features suited to the needs of Malaysian users.
- Platform Security – To detect and prevent fraud, money laundering, account misuse, and other security threats.
- Legal Compliance – To comply with applicable legal and regulatory requirements in Malaysia where required.
Mc3 does not use your personal data for third-party marketing purposes without your consent.
3. Use of Cookies & Tracking
The mc3 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device by your web browser when you visit our site.
Types of Cookies Used
- Session Cookies – Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference Cookies – Saves user preferences such as language selection and display settings for a seamless experience across sessions.
- Analytics Cookies – Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or delete cookies through your browser settings. However, disabling session cookies may affect login functionality and your experience on the mc3 platform.
4. Data Storage, Security & Sharing
Storage Security
All mc3 user data is stored on servers protected by SSL encryption and appropriate technical security measures. User passwords are not stored in plain text – they are encrypted using a secure hashing algorithm before being saved.
Retention Period
Mc3 retains users' personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law. Once the data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing
Mc3 does not sell, rent or distribute users' personal data to third parties for marketing purposes. User information may only be shared in the following limited circumstances:
- To payment service providers required to process transactions in RM.
- To game service providers that operate specific tables or games on the mc3 platform.
- To the relevant authorities when required by law or court order.
All third parties that receive mc3 user data are required to uphold data protection standards equivalent to those set out in this policy.
5. User Rights & How to Contact Us
As an mc3 user, you have rights over your personal data. The following rights are available to you:
- Right of Access – You have the right to request a copy of the personal data we hold about you.
- Right to Rectification – If any information we hold about you is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account settings.
- Right to Erasure – You may request the deletion of your personal data under certain circumstances — for example, when you wish to close your account and there is no legal obligation for us to retain that data.
- Right to Object to Processing – You have the right to object to the use of your data for specific purposes, subject to the platform's operational requirements.
Privacy Policy Changes
Mc3 reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
For any enquiries regarding this Privacy Policy or to exercise your rights as a user, please contact the mc3 team via email: [email protected]
You may also refer to our FAQ for more information, or Terms & Conditions for an overview of the platform's terms of use.
Your Privacy is mc3's Priority
We strive to ensure that every interaction you have on the mc3 platform is safe and secure. Register an account today and enjoy a trusted entertainment experience.